Your question: How do I make a complaint about a travel agent?

How do I complain about a travel agent in Canada?

File A Complaint

  1. Phone: (905) 624-6241. Toll free: (888) 451-TICO (8426) …
  2. Complaints against an Airline:
  3. Complaints regarding bookings made with a travel company located outside of Ontario:
  4. Complaints in relation to timeshares and travel membership companies:

Do ABTA deal with complaints?

ABTA Members are required to acknowledge correspondence within 14 days of receipt, and to provide a detailed response to any letter of complaint within 28 days of receipt.

Can I sue travel agency?

The answer to your question is yes, you can actually sue your travel agent. What’s important though is you really need to make sure you document what occurred on that trip and look at what was promised, because it would be a contract case.

How do I complain to the CTA?

If you have any questions, comments, concerns or complaints regarding the collection, use and disclosure of your personal information and our administration of the Privacy Act, please contact our Access to Information and Privacy Coordinator by emailing, by calling 819-743-7259 or by …

Are travel agencies regulated?

Yes, travel agencies and travel agents are subject to specific laws. A travel agency is a business that makes arrangements for individuals who are traveling, including booking airline tickets and hotel rooms. Travel agencies and their agents are subject to travel law. Travel law regulates the travel industry.

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Do travel agencies have to be licensed?

Most states do not require travel agents to hold a license or certificate, but some require travel agents to register with the state. This process usually involves filling out a form, paying a fee, and receiving a registration number that agents must display at their place of business.

Do travel agents charge a fee in Canada?

Yes. Travel agents are permitted to charge a counselling fee. Just as lawyers, accountants and other professionals levy a charge for their services and professional expertise, so may travel agents.

How do I make a claim through ABTA?

Register a dispute

  1. Copies of correspondence between you and the company (whether letter or email). …
  2. Copies of the replies.
  3. A copy of the ATOL Certificate and/or confirmation invoice.
  4. If you’ve been in contact with the company by phone please provide details of the conversations.

Do I complain to ABTA or ATOL?

If there is no reference to an ATOL holder or airline but the agent is in a trade association such as ABTA, the TTA or the Global Travel Group you should contact them for advice. If not you should contact Citizens Advice online or by phone on 08454 040506.

How do I contact ABTA by email?

Please click here. If you want more information on how to register a dispute you can send an email to but please be aware that you will receive an automated response and that these emails are NOT MONITORED.